Frequently Asked Questions (FAQ)

Within Europe, in most cases we can dispatch an ambulance within one hour. We operate 24/7, including at night, on weekends and on public holidays.

No. Triage, planning and payment control all take place 24/7.

Yes. We do this every day by running planning, airline clearance and medical assessment in parallel.

A short phone call, WhatsApp message or email with:

• who it concerns
• what has happened
• where the patient is
• where the patient needs to go

Is sufficient to begin immediately.

Yes. We provide ambulance transport at departure, medical escort during the flight and ambulance transport at destination, including handover at hospital, home or hospice.

Yes. We work worldwide with partner ambulance services. Our own medical team travels along so there are no handovers between unknown parties.

Yes. We offer MICU/ICU with turbine ventilators that function both on the ground and in the air without an external gas source.

Yes. We have two NICU incubators and neonatally qualified teams.

Yes. This happens regularly. We work calmly, humanely and holistically.

No problem. We provide incontinence materials, condom catheters, catheterisation and bedpans. Every bottle and bedpan is new and may be taken along afterwards if desired.

Yes. We have the materials to do this safely, provided it is reported in advance.

In most cases, a maximum of one person. In cases of infection or isolation, we look for alternatives.

No. In the air, the requirement usually doubles (2 L → ~4 L). We assess Hb, saturation and flow. We have concentrators (93–98% O2) and airlines can sometimes provide additional oxygen.

No. In rare cases, flying may be clinically impossible. We then consider alternatives such as MICU by road.

We are not tied to any one airline. We fly for example with:

• KLM
• Brussels Airlines
• Turkish Airlines
• Lufthansa
• Swiss
• Air France
• Thai Airways
• TUI
• Transavia
• Condor
• Eurowings

Since 2022, American carriers (United, Delta, American) have not been allowed to operate stretcher flights. Non-seated patients are transported by private air ambulance jet or by ground ambulance.

On average 48–72 hours for the medical file, fit-to-fly, ambulance lift and ground handling.

Yes, but limited and safely packed. Loose materials in ambulances are dangerous.

Yes. We work with dignity, discretion and humanity. No one needs to feel ashamed.

No. We translate ourselves if necessary.

We can assist with the consulate/embassy. Even critical patients can be brought there by us if necessary.

This happens internationally on a regular basis. It is our medical team that determines whether someone is fit for transport within our means.

No. Private individuals are also welcome.

After payment. We also check payments at night and during weekends.

Mercedes Sprinter ambulances built by German manufacturers such as WAS and Miesen.

Yes. Our vehicles are equipped with, among other things:

• air suspension (comfort & stability)
• electric Kartsana stretchers
• crash-tested interior (~10 g)
• 220V medical power supply
• incubator compatibility
• cold chain medication storage
• heated compartments

Lifepak 15 and Corpuls C3 (full option).

T1 Flight Medical (air & ground compatible).

Service every 10,000 km or every 3 months (whichever comes first). As a result, no vehicle has ever broken down during a mission.

Yes. Bryan Morgan Care is an accredited ambulance service.

Yes. Among others, BIG- and RIZIV-registered, with additional aviation and repatriation training.

Yes. Among others, by Qualicor Europe, NIAZ, Vinçotte and the Federal Public Service Health.

Yes. We are a placement site for universities & colleges.

• Do I need to arrange anything? → No
• Can this be done quickly? → Often yes
• Can family come along? → Usually 1 person
• Is embarrassment (incontinence/dementia) a problem? → No
• To home or hospital? → Both
• No passport? → We help
• No insurance? → No problem
• Will we receive updates? → Yes

• Who determines fitness? → Bryan Morgan Care
• What is needed for triage? → Diagnosis + vitals + O2/FiO2 + medication
• Fit-to-fly? → We arrange this
• Liability? → Ours during transport
• MICU/NICU? → Yes
• Palliative? → Yes

• Bed-to-bed? → Yes
• Conflict zones? → Yes
• Partner ambulances? → Yes
• Airline clearance? → We handle that
• Liability? → Covered
• Quality audits? → Qualicor/NIAZ/Vinçotte
• Sleepovers? → If clinically required
• Acceleration? → Core competence

A patient in Faro had to be transferred to Jersey. The local hospital refused discharge, but the patient was clinically fit for transport. We transported the patient by ALS ambulance. Jersey has a shallow harbour with limited time windows for ferries able to carry ambulances. Through precise coordination, the patient was delivered safely and without delay.

A patient suffered a heart attack in Kalamata. Within 30 minutes, our medical escorts were on their way to Athens. After triage, the patient was repatriated the following morning on a commercial flight to Frankfurt and handed over directly to cardiology.

A terminal patient in a small Thai village deteriorated faster than expected. We dispatched a local ambulance and, in parallel, a team from Brussels. Three hours after our team arrived, the patient was with us. Two hours later, the team departed for San Francisco, where the patient was handed over with dignity.

A Swiss couple in Southern Spain experienced premature rupture of membranes. The local hospital had no NICU capacity. In Switzerland, there was a chance. We deployed multiple MICU ambulances (with team rotation) and monitored both mother and foetus with specialised equipment. In Zurich, the patient was successfully handed over.