Below you’ll find answers to the most common questions about medical repatriations, international ambulance care and medical escort services by Bryan Morgan Care.
How fast can you depart?
Within Europe we can usually dispatch an ambulance within one hour. We operate 24/7.
Do I have to wait for office hours?
No. Triage, planning and payment checks run 24/7.
Can you accelerate repatriations?
Yes. Planning, airline clearance and medical review run in parallel.
What do you need to start?
A message with who it concerns, what’s going on, where the patient is and the destination is enough to begin.
Do you provide bed-to-bed support?
Yes. Departure ambulance, in-flight medical escort and destination ambulance incl. handover.
Do you arrange ambulances outside Europe (e.g., US/Thailand)?
Yes. Worldwide via partners, with our own team accompanying to avoid unknown handovers.
Can you transport ventilated patients?
Yes. MICU/ICU with turbine ventilators for ground and air, without external gas supply.
Can you transport neonates/premature babies?
Yes. With NICU incubators and neonatal-qualified teams.
Can you transport patients with dementia?
Yes. Calm, humane and holistic approach.
What about incontinence?
No problem. We provide pads, condom catheters, catheterization supplies and bedpans. Each bottle and bedpan is new and can be taken along afterwards if desired.
Can you transport patients with infection or isolation indication?
Yes. We have the materials to do this safely, provided it’s communicated in advance.
Can family travel along?
In most cases, a maximum of one person. With infection/isolation we look for alternatives.
I need oxygen. Is that a problem?
No. In flight the requirement often doubles (2 L → ~4 L). We assess Hb, saturation and flow. We have concentrators (93–98% O2) and airlines can sometimes provide additional oxygen.
Can all patients fly?
No. In rare cases flying can be clinically impossible. We then consider alternatives such as MICU ground transport.
Which airlines do you work with?
We are not tied to one carrier. We fly with, among others: KLM, Brussels Airlines, Turkish Airlines, Lufthansa, Swiss, Air France, Thai Airways, TUI, Transavia, Condor, Eurowings.
What about US airlines?
Since 2022, US carriers (United, Delta, American) do not operate stretcher flights. Non-seated patients are transported via private ambulance jet or by ground ambulance.
How long does airline medical clearance take?
On average 48–72 hours for medical file review, fit-to-fly, ambulance lift and ground handling.
Can luggage be taken?
Yes, but limited and safely packed. Loose items in ambulances are dangerous.
Is this possible in sensitive situations like incontinence or cognitive decline?
Yes. We work with dignity, discretion and humanity. No one needs to feel ashamed.
Does the document language matter?
No. We translate ourselves if needed.
What if the passport is missing?
We can assist with the consulate/embassy. If needed, we can even transport critical patients there.
What if the hospital doesn’t cooperate?
This happens internationally. Our medical team decides whether transport is feasible within our means.
Do I need to be insured?
No. Private individuals are welcome as well.
When do you start?
After payment. We also verify payments at night and on weekends.
Which ambulances do you use?
Mercedes Sprinter ambulances built by German manufacturers such as WAS and Miesen.
Are they suitable for long distances?
Yes. Our vehicles are equipped with, among others:
Which monitoring do you use?
Lifepak 15 and Corpuls C3 (full option).
Which ventilators do you use?
T1 Flight Medical (air & ground compatible).
How do you maintain vehicles?
Service every 10,000 km or 3 months (whichever comes first). We’ve never had a vehicle fail during a mission.
Are you accredited?
Yes. Bryan Morgan Care is a licensed ambulance provider.
Are your nurses licensed?
Yes. Including BIG and RIZIV registration, plus additional aviation and repatriation training.
Are you inspected?
Yes. Including audits/inspections by Qualicor Europe, NIAZ, Vinçotte and the FOD Public Health.
Are you a training placement?
Yes. We host internships for universities and colleges.
For families & private individuals
For hospitals & physicians
For insurers, mutualities & brokers
Case 1 — Faro → Jersey
A patient in Faro needed transport to Jersey. The local hospital refused discharge, but the patient was clinically fit for transport. We transported the patient by ALS ambulance. Jersey has a shallow harbor with limited ferry time windows for ambulances. With precise coordination, the patient was delivered safely and without delay.
Case 2 — Kalamata → Frankfurt
A patient suffered a heart attack in Kalamata. Within 30 minutes our medical escorts were en route to Athens. After triage, the patient was repatriated the next morning via a commercial flight to Frankfurt and handed over directly to cardiology.
Case 3 — Thailand → San Francisco
A terminal patient in a small Thai village deteriorated faster than expected. We dispatched a local ambulance and, in parallel, a team from Brussels. Three hours after our team arrived, the patient was with us. Two hours later the team departed to San Francisco, where the patient was handed over with dignity.
Case 4 — Southern Spain → Zurich (MICU)
A Swiss couple experienced premature rupture of membranes in southern Spain. The local hospital had no NICU capacity. In Switzerland there was a chance. We deployed multiple MICU ambulances (with team rotation) and monitored both mother and fetus using specialized equipment. The patient was successfully handed over in Zurich.